I have been using ACT Broadband for quite a long time now. I have in fact paid for their annual subscription package.
Till recently everything worked fine. Internet access speed is fast, I referred two of my friends to ACT.
Now let me start out my trouble box. It all started a year back. My laptop did not work all of a sudden. I took to service shop and they told me the motherboard was shorted. I could not find a reason for that then.
A week later, it came to my notice that water is coming through ACT cable. I really got suspicious, by this time I have switched to a router for wifi access. (My laptop was dead for quite a long time).
Whenever there is rain, water is coming through (inside of) cable. This is where I was enlightened that the water took my laptop away. With a series of phone calls to ACT and emails, they said they would reimburse me the repair costs of laptop. I repaired it, but after that ACT kept quite. I forgot that story.
The incident of water coming through the cable continued and is still continuing as of today. I have shot a video for proof. Mute the audio if you don't like it.
Help me fight against their bad customer service. Whenever I refer somebody I get a call immediately from their customer service. But when there is a problem, I had to wait for 10-15 minutes in a call to tell the problem. And the worst part, it never gets addressed.
If you are using Airtel internet, stick to it. Their customer service is the greatest on Bangalore.
Till recently everything worked fine. Internet access speed is fast, I referred two of my friends to ACT.
Now let me start out my trouble box. It all started a year back. My laptop did not work all of a sudden. I took to service shop and they told me the motherboard was shorted. I could not find a reason for that then.
A week later, it came to my notice that water is coming through ACT cable. I really got suspicious, by this time I have switched to a router for wifi access. (My laptop was dead for quite a long time).
Whenever there is rain, water is coming through (inside of) cable. This is where I was enlightened that the water took my laptop away. With a series of phone calls to ACT and emails, they said they would reimburse me the repair costs of laptop. I repaired it, but after that ACT kept quite. I forgot that story.
The incident of water coming through the cable continued and is still continuing as of today. I have shot a video for proof. Mute the audio if you don't like it.
Help me fight against their bad customer service. Whenever I refer somebody I get a call immediately from their customer service. But when there is a problem, I had to wait for 10-15 minutes in a call to tell the problem. And the worst part, it never gets addressed.
If you are using Airtel internet, stick to it. Their customer service is the greatest on Bangalore.
